For some strange reason I can´t follow (without having talked to anyone yet) the book study group decided to study chapter 21 for this week´s session. Chapter 21 has the headline „Key success factors“ and is more or less a summary of all the chapters before. Seven key success factors are given, here my notes/ remarks to this.
Things in “ are quoted directly from the book, normal text is my abstract, and things marked by an arrow ‚->‘ are my comments on something.